Zebets FAQ – Frequently Asked Questions & Help Center

This is a very common concern among bettors, since matches being suspended due to rain or other reasons is not unusual. Zebets has a clear policy for these situations:

• Cancelled before the match begins: The full stake for all bets is refunded. It's usually credited to your balance within 1–3 business days.
• If 50% or more of the scheduled match time has been played after kick-off: Results may be settled or refunded in accordance with international betting rules. Specific market terms apply.
• Live Bet: If play reaches the point at which the bet was placed, the support team determines settlement.

Full Terms Terms & Conditions available on the page.

KYC completion is mandatory before making a withdrawal. The process is straightforward and typically done within 24 hours.

Steps:

1. Log in to your account and go to your profile.
2. Open the "Verification / KYC" section.
3. Upload photos or scans of the required documents.
4. The support team will review and confirm.

Required documents:

• Front and back photos of your National ID (NID) or passport.
• A clear selfie of yourself, with your face fully visible.
• A bKash/Nagad statement or bank slip for payment method verification (where applicable).

Clear, up-to-date documents speed up verification. If you run into any issues, send images to support@zebets.app.

All current promotions and offers on Zebets On the Bonus page All available in one place, updated continuously.

• Daily Bonus: Log in every day to claim your reward. Consecutive logins unlock increasing bonuses.
• Weekly Cashback: Cashback on your net losses from the previous week is paid out every Monday.
• Event-Based Promos: Special offers are available during IPL, BPL, the World Cup, and other major tournaments.
• Free Bet: Place a qualifying bet to earn free bet credits.

Keep SMS or email notifications turned on so you never miss a new offer. You can manage this under Notification Settings in your profile.

BKash and Nagad deposits typically appear in your balance within 1–5 minutes. Bank transfers may take up to 15–30 minutes.

If it still hasn't arrived after 15 minutes:

1. Check your bKash/Nagad app for a transaction SMS or notification to confirm whether the amount was deducted.
2. Check your payment status under Cashier > Transaction History in your Zebets account.
3. If the status shows "Pending", wait another 30 minutes.
4. If the issue still isn't resolved, reach out via live chat or at support@zebets.app.

When contacting support, including your transaction reference number, amount, and time helps us resolve your issue faster.

Forgetting your password happens to everyone. Zebets makes recovery simple – the whole process takes just 2–5 minutes.

Step-by-step password reset:

1. Sign In Go to the page and click the "Forgot Password?" link.
2. Enter your registered mobile number or email address and click "Send Code".
3. Enter the 6-digit OTP code sent to your mobile in the designated field.
4. Set and confirm your new password.
5. Log in with your new password.

If you don't receive the OTP within 5 minutes, use the "Resend" option. If the issue persists, reach out via live chat for immediate assistance.

It's completely reasonable to ask this before depositing on any new betting platform. Here's what you need to know about Zebets:

• International License: Zebets operates under a license from an international gaming authority. The license number is displayed in the page footer.
• Segregated Funds: Member balances are held in a separate bank account, kept apart from Zebets' own operating funds.
• Security: 256-bit SSL encryption is in place, with regular third-party security audits conducted.
• Fair Play: Random Number Generator (RNG) certified, ensuring every outcome is completely fair and unbiased.
• Withdrawal Record: Thousands of members withdraw regularly – if there's ever a delay or issue, our support team resolves it right away.

Learn More About Us Visit the page.